October 15, 2008 (Vol. 14, No. 24) - Message from OLA Web Manager

*** Not Getting Your OLA Hotline?
Let me begin with apologizing for running late with getting this issue of the OLA Hotline out – before I knew it, it was October 18th!  Where did the summer go?!?

Secondly, I am sending this out to all OLA members who receive mass emails not just those signed up for the OLA Hotline, because of the following issue…

I have had some reports that OLA members believe they are signed up to receive the Hotline, but it hasn’t been showing up in their email.  I have checked with MemberClicks, the software company for OLA, but they aren’t detecting any issues on their end.  I’m hoping you will help me solve this issue.

In order to receive the Hotline in your email, the following items need to be in place:

• You are an OLA member in good standing.  Not sure about your membership?  Drop me an email at ola@olaweb.org.

• Your OLA profile allows you to receive Hotline and mass email.
  To log into your OLA profile:
  -Select Login in the upper right hand corner of www.olaweb.org
  -Enter your OLA username and password (If your not sure what these are, click Forgot your password? on this screen.  If this doesn’t work, contact me at ola@olaweb.org)
  -Once logged in, select My Profilein the left hand menu
• To edit your profile & sign up for Hotline
  -Select Edit (there’s a pencil in front of this link) – you are now on the Profile screen (you’ll notice that the Profile tab is yellow)
  -Scroll down to Email address for Elists (this is the email account that the Hotline will go to – edit if you wish)
  -Under Elists Offered, make certain that OLA Hotline is selected (to make multiple selections, hold the Ctrl key)
  -Scroll down and select Save
• To receive mass emails from OLA
  -Select Edit again
  -Select the My Contact Preferences tab
  -Under Contact Preference, click the radio button for I want to receive emails sent to multiple recipients.
  -Scroll down and select Save

• The email account noted under “email address” for ELists in your OLA profile needs to allow mass emails from ola@olaweb.org.
  Make certain that your email account allow mass emails from the olaweb.org domain
  Check your spam filter/junk folder for emails from ola@olaweb.org
  Check with your IT department to see if they these emails are being blocked (either because this email goes out to a mass audience and/or because it is coming from ola@olaweb.org, or for some other reason)

After checking on all these items, if you still don’t receive the OLA Hotline (it usually comes out around the 1st and 15th of each month), please contact me at ola@olaweb.org and I will try to get to the bottom of this. If you know of someone running into this difficulty, please forward this Hotline to them.

Thanks!
Steph Miller, OLA Web Member Manager, ola@olaweb.org

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